Return & Refund Policy

Last updated: 04/28/2026

At SITTI GO™, operated by VENDIGE LTD, we are committed to delivering high-quality products and ensuring customer satisfaction. We understand that sometimes a product may not meet your expectations, and for this reason, we offer a clear and transparent return and refund policy designed to protect both our customers and our business.

By placing an order on https://sittigo.com/, you agree to the terms outlined in this Refund Policy.

1. Return Period

We offer a 30-day return window, which means you have 30 calendar days from the date your order is marked as delivered to request a return or refund.

If more than 30 days have passed since the delivery of your order, we regret that we will not be able to offer you a refund or exchange. This policy ensures fairness and consistency across all orders.

2. Eligibility for Returns

To qualify for a return, the product must meet specific conditions. These conditions are necessary to maintain hygiene standards and ensure that returned products can be properly assessed.

To be eligible:

The item must be unused, unwashed, and in its original condition
The item must be returned in its original packaging, including any accessories or inserts
The product must show no signs of wear, damage, or misuse
You must provide valid proof of purchase, such as an order confirmation email or receipt

We reserve the right to reject any return that does not meet these criteria. Each return is carefully inspected upon arrival to determine eligibility.

3. Non-Returnable Items

Certain items are not eligible for return due to their nature. This is especially important for products that come into contact with the body.

Non-returnable items include:

Products that have been used, worn, or altered after delivery
Items returned without their original packaging
Products damaged due to improper use, negligence, or external factors
Items returned after the 30-day return window

Additionally, due to hygiene and health protection reasons, personal-use products such as memory foam cushions may not be eligible for return once used or opened, unless they are defective.

4. Return Request Process

To initiate a return, you must first contact our customer support team for approval. Returns sent without prior authorization may not be accepted.

To start the process, contact us at:

Email: hello@sittigo.com
WhatsApp: +44 742896 3294

Please include the following information:

Your full name
Order number
Reason for the return
Photos or videos (required if the item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide you with detailed return instructions, including the return address.

5. Return Shipping Responsibility

Unless the product is defective, damaged upon arrival, or incorrect, the customer is responsible for the cost of return shipping.

Important points:

We recommend using a trackable shipping service
We do not guarantee receipt of your returned item without tracking
We are not responsible for items lost or damaged during return transit

Shipping costs are non-refundable, unless the return is due to an error on our part.

6. Damaged, Defective, or Incorrect Items

We take product quality seriously. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request quickly, you must provide:

Clear photos or videos showing the issue
Your order number

If your claim is approved, we will offer one of the following solutions:

A free replacement
A full refund
A partial refund (depending on the situation)

In such cases, we may cover the return shipping costs or ask you to dispose of the item, depending on logistics.

7. Refund Processing

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved:

The refund will be issued to your original payment method
Processing time is typically 5 to 10 business days

Please note:

Refund timing may vary depending on your bank or payment provider
PayPal refunds may appear faster than card refunds

We are not responsible for delays caused by financial institutions.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend the following steps:

Check your bank account again
Contact your credit card provider or PayPal
Contact your bank, as processing delays may occur

If you have completed these steps and still have not received your refund, please contact us at hello@sittigo.com.

9. Exchanges

We only offer exchanges for items that are defective or damaged upon arrival.

If you wish to exchange a product, please contact us first for approval. Unauthorized exchanges will not be processed.

10. Order Cancellation

Orders may be canceled within 12 hours of purchase. After this period, orders are typically processed and prepared for shipment, and cancellation may no longer be possible.

If your order has already been shipped, you will need to follow the standard return process after delivery.

11. Refused or Unclaimed Packages

If a package is refused at delivery or not claimed within the required timeframe:

The package may be returned to us by the carrier
Return shipping fees and handling costs may be deducted from your refund

This policy ensures that logistics costs are fairly managed.

12. Important Notice on Product Use

Our products are designed to improve comfort and support better sleep or posture. However:

Results may vary from person to person
Our products are not intended to diagnose, treat, cure, or prevent any medical condition

By purchasing from our Website, you acknowledge that you are using our products at your own discretion.

13. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Email: hello@sittigo.com
WhatsApp: +44 742896 3294

Business Address:
Office 12 Initial Business Centre
Wilson Business Park
Manchester, United Kingdom
M40 8WN